At Spotly (leonardoai.in), we aim to provide a smooth and reliable experience for both customers and service providers.
🔁 Nature of Services
Spotly is a platform that connects users with independent service providers. We do not directly provide services. Therefore, refund and return policies may vary depending on the service provider.
💰 Refund Policy
1. No Direct Refund by Spotly
Spotly does not directly handle or guarantee refunds for services booked through the platform, as services are provided by third-party professionals.
2. Service-Related Refunds
If you are not satisfied with a service, you should:
- Contact the service provider directly
- Request resolution or refund as per their policy
3. Platform Charges (If Applicable)
If Spotly introduces any platform or service fees in the future:
- Refunds for such fees will be handled on a case-by-case basis
- Refund requests must be made within 3–5 days of the transaction
❌ Cancellation Policy
- Users can cancel a booking before the service begins
- Refund eligibility depends on the service provider’s cancellation terms
- Last-minute cancellations may not be eligible for refunds
🔄 Returns Policy
Since Spotly primarily offers services (not physical products):
- Returns are not applicable
- Any issues must be resolved directly with the service provider
⚠️ Disputes
In case of disputes:
- Spotly may assist in communication between user and provider
- However, Spotly is not responsible for final decisions or compensation
📧 Contact for Support
If you need assistance, contact us at:
premiumsoftapp9@gmail.com
We will try our best to guide you and resolve your concerns.
🔒 Important Note
By using Spotly, you acknowledge that:
- Service providers are independent
- Refunds are subject to their individual policies
- Spotly acts only as a connecting platform
Thank you for choosing Spotly.